1. What payment methods do you accept?
We accept all major credit and debit cards, UPI, and net banking. All payments are securely processed via trusted gateways.

2. Can I cancel or change my order after placing it?
We begin processing your order as soon as it's placed, so cancellations aren’t guaranteed.
If you need to cancel or modify your order, please reach out immediately. Changes can only be made before dispatch and are subject to possibility.

3. How long will it take to receive my order?

We usually dispatch in-stock pieces the next business day.
Bespoke or made-to-order pieces take 2–4 weeks to create, depending on the complexity.
Once shipped, delivery typically takes 3–5 business days based on your location

4. Do you ship internationally?
Yes, we do! Shipping charges and delivery times for international orders will be calculated at checkout or shared with you via email.

5. What if my product is damaged during shipping?
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos. We’ll help you with a replacement or store credit, as appropriate.

6. Are Paarkhi products under warranty?
We do not offer formal warranties, but our team is always happy to assist with care or concerns after purchase.

7. What is your return or exchange policy?
We do not offer returns unless the product is damaged or defective upon arrival. Each Paarkhi piece is crafted just for you, so we recommend reading product descriptions carefully before ordering.

8. Can I request a custom design or size?
Yes! We love working on custom pieces. Write to us at [your email] to start the conversation.

9. Will the stone’s color or pattern match the photos exactly?
Each stone has its own unique grain, tone, and texture. These natural variations are part of the charm and individuality of every Paarkhi creation.

10. How do I care for my Paarkhi product?
Each order includes a care guide. In general, avoid acidic substances, clean with a soft damp cloth, and use coasters to protect surfaces.