Slate Platter Kitchen

EXCHANGE & RETURNS

Cancellations & Refunds

Orders once placed cannot be canceled as we start processing the order as soon as it is received. Exceptions can be made at the sole discretion of PAARKHI. Please contact us quickly if you want to cancel, or modify your order. Any changes can only be made before the order is shipped.

We will gladly accept any unused product in its original packing within 7 days of delivery. On returns, we reserve the right to send you a replacement or refund the product amount.

Products can be returned in these two conditions:

  1. You have received a damaged product: A product can get damaged in transit and while we do ensure the best possible quality controls, sometimes a damaged product might go unnoticed. 
  2. Mismatched product delivered, in terms of style, color and/or size.

Return Procedure

If you want to return any product because of any of the above two reasons, please get in touch with our Customer Service within 48 hours from the receipt of delivery. You can get in touch with our Customer Service by sending us an email to hello@paarkhi.com or call us on +91 9980440091 between 10 a.m. and 6 p.m. (Monday – Saturday)

We will send you a return confirmation email. Please take a printout of that email and send the same to us along with the returned products. Please use a track-able and reputed courier company for the same. We must receive the return shipment within 10 days of issuing the authorization email.

Once we received the returned products and after inspecting the condition (products should be in original packaging and un-used condition), we would either send you a replacement OR issue you a refund for the same through an online bank transfer within 7 days. No cash refunds are made.

Note: Return Shipping Charges will be paid by the Customer only. We do not reimburse the shipping charges.

Terms & Conditions for Return

  • The final decision on whether a returned item will be approved or rejected lies completely with PAARKHI’s Quality Assurance Team.
  • The returned items will only be accepted in their original packaging, which includes bags, tags, boxes, invoices, documentation, warranty cards (if any), all accessories, and all the things that were present when the item was delivered to you.
  • The product you're returning must be unused, unwashed, and in its original condition. If it is used, damaged, soiled, or altered, the return won't be processed and the items will be sent back to you.
  • PLEASE DO NOT ACCEPT THE PACKAGE IN DAMAGED OR SPOILED CONDITION.
  • Products in sets cannot be returned individually.
  • If we are unable to send you a replacement of the item that you have returned, we will offer you a refund for the same.
  • Please note that the products might look different from the ones you see on the website.

Shipping an item back to PAARKHI:

Our address is:

PAARKHI
No 3 , 39th cross , 16th A Main road , Jayanagar 4th T block , near Shobha opal apartment , Bangalore 560041
Contact No.: +91 9980440091
Email: hello@paarkhi.com

Our story

Born in the midst of a lockdown, Paarkhi brings back experiences from the west.For a connoisseur who prides in where he belongs.To redraft the identity of stone in India.
The homecoming of a craft.

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We dream, we love, we curate and we create. It is a journey that has many beginnings but no end. It has the whims of an explorer and the thrill of an adventurer. Fuelled by our love for natural stone from the most exotic parts of the world, we fulfil our passion by creating pieces that are (im)perfect yet unique.

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